|
Q. How do I contact Performance Cycle of Colorado?
A. You can contact us with our 'contact us' form or call us at 303-744-2011 during regular business hours. Click here for our map/hours page.
Q. How much does shipping cost?
A. Shipping charges depend on your order total and what you order. Gift cards are sent via US Post Office and will be charged postal rates. All other orders are sent via UPS. Orders under $99.00 will incur shipping charges accordingly depending on size and weight and item purchased. Most orders over $99.00 receive free shipping. Some items do not qualify for free freight including but not limited to - oversize, overweight or hazardous materials such as chemicals and batteries. These oversized, heavy or hazardous material items require specialized packaging and shipping procedures that will incur additional shipping charges. Please also note that our shipping rates apply only to orders shipping within the lower 48 continental United States. We are currently unable to accept orders for APO, Alaska, Hawaii, Puerto Rico or international. Performance Cycle of Colorado will contact you regarding any additional shipping expense before billing or shipping an order.
Q. What forms of payment are accepted or not accepted?
A. We accept all major credit cards and Pay Pal. We can not process travelers checks, personal checks, business checks or money orders. We are also unable to process our gift cards as payment for items purchased at PerformanceCycle.com. Gift cards can only be used for purchases at our store located at 7375 S Fulton St Centennial, CO 80112.
Q. Can I use my gift card to purchase items bought on PerformanceCycle.com?
A. Gift cards can only be used for purchases at our store located at 7375 S Fulton St Centennial, CO 80112. We are unable to process gift cards through our website.
Q. Does Performance Cycle of Colorado accept international orders or APO orders?
A. Performance Cycle can not accept any orders for international, APO, Alaska, Hawaii or Puerto Rico at this time.
Q. How does Performance Cycle of Colorado ship orders and how long will it take before my order arrives?
A. Performance Cycle of Colorado uses UPS to ship packages. Gift cards are sent via US Post Office. We process orders the same or next business day. If you order over the weekend, your order will be processed on the following Monday. If there are any problems with your order, we will contact you by telephone and/or email as soon as possible. Once an order is shipped, it can take anywhere from 1 to 4 business days for your order to arrive depending on where you live and where the item is at. We are based in Denver, Colorado and ship most items from here.
Q. After I placed an order on www.performancecycle.com, I was a given an ‘online reference number.’ What does this mean? Has my order shipped?
A. An Online Reference number is assigned to your order by our database once the system accepts your order. It does not mean your order is processed, billed, or shipped. Rather, it is given to you to let you know your order has been placed with our ordering system. Your order is on file, waiting to be processed, billed and shipped.
Q. How do I know my order has shipped?
A. Once your order ships, we email you with all relevant shipping details. This includes date shipped and tracking information where applicable.
Q. Will my credit card be charged as soon as I place my order?
A. No. Your card will not be billed until your order is boxed and ready to ship. This way, you aren’t billed for unavailable or back-ordered items. If there are any additional charges, you will be contacted about them before your card is billed as well.
Q. Why does Performance Cycle of Colorado want me to enter the last 3 digits on the back of my credit card? I’ve never had to do this before!
A. Asking for the last 3 digits on the back of your credit card in the strip where your signature is (does not apply to AMEX cards) verifies possession of the card. This is done to help prevent credit card fraud.
Q. Why does Performance Cycle of Colorado want me to leave TWO contact phone numbers and a valid email address? I don’t want my information given out!
A. We ask for as many ways to contact you as possible simply to inform you of any additional shipping charges, backorders or any other problems that may arise with your order. All information you provide to us is private, confidential and is only used for the purpose of contacting you about your order.
Q. Does Performance Cycle of Colorado charge restock fees if I want to return my item?
A. There are no restock fees if items are unused in original packaging and within 30 days
Q. What items are not returnable?
A. Performance cycle of Colorado does not accept returns on electrical items, batteries, chemicals or items that show obvious signs of use.
Q. What if my new item doesn't fit? Can I exchange it for the right size?
A. No restock fees are charged for boot, apparel and helmet exchanges. We will exchange the item that does not fit if you request the same thing in a different size under the following conditions -
-
Item(s) being exchanged must have all tags/instructions and original package.
-
Item(s) are in new sellable condition.
-
Item(s) have not been used for anything other than fitment purposes.
-
Customer pays all shipping charges.
Q. Does Performance Cycle of Colorado charge a re-stocking fee on other returned items?
A. No restock fees are charged for customer order errors if customer wishes to exchange incorrect item(s) for correct item(s) under the following conditions -
-
Item(s) being exchanged must have all tags/instructions with original package.
-
Item(s) are in new sellable condition.
-
Item(s) have not been used.
-
The value of the replacement item(s) is 75% or more of the value of the original item(s).
-
Customer will pay all additional shipping and handling charges.
Q. I received my order, I'm within the above guidelines and would like to return/exchange an item. How do I do this?
A. Follow the step provided in our return form.
Return Form
Q. Can I return or exchange my items at the store?
A. Yes you may. Just bring your item(s) and original invoice to our store at 7375 S Fulton St. Centennial, Co 80112. If you can't find your invoice, we keep them on file under the name of the person that purchased the item.
|
