Q. How do I contact Performance Cycle of Colorado?
A. You can contact us with our Live Chat feature or or call us at 303-744-2011.
Q. How much does shipping cost?
A. Shipping charges depend on your order total and what you order. Gift cards are sent via US Post Office and will be charged postal rates. All other orders are sent via UPS. Orders under $99.00 will incur shipping charges accordingly depending on size and weight and item purchased. Most orders over $99.00 receive free shipping. Some items do not qualify for free freight including but not limited to - Closeout items, tires, oversize, overweight or hazardous materials such as chemicals and batteries. These oversized, heavy or hazardous material items require specialized packaging and shipping procedures that will incur additional shipping charges. Please also note that our shipping rates apply only to orders shipping within the lower 48 continental United States. We are currently unable to accept orders for APO, Alaska, Hawaii, Puerto Rico or international. Performance Cycle of Colorado will contact you regarding any additional shipping expense before billing or shipping an order.
Q. What forms of payment are accepted or not accepted?
A. We accept all major credit cards and Pay Pal. We can not process travelers checks, personal checks, business checks or money orders. We are also unable to process our gift cards as payment for items purchased at PerformanceCycle.com. Gift cards can only be used for purchases at our store located at 7375 S Fulton St Centennial, Co 80112. Performance Cycle does not keep any payments on file.
Q. Can I use my gift card to purchase items bought on PerformanceCycle.com?
A. Gift cards can only be used for purchases at our store located at 7375 S Fulton St Centennial, Co 80112 We are unable to process gift cards through our website.
Q. Does Performance Cycle of Colorado accept international orders or APO orders?
A. Performance Cycle can not accept any orders for international, APO, Alaska, Hawaii or Puerto Rico at this time.
Q. How does Performance Cycle of Colorado ship orders and how long will it take before my order arrives?
A. Performance Cycle of Colorado uses UPS to ship packages. Gift cards are sent via US Post Office. We process orders the same or next business day. If you order over the weekend, your order will be processed on the following Monday. If there are any problems with your order, we will contact you by telephone and/or email as soon as possible. Once an order is shipped, it can take anywhere from 1 to 4 business days for your order to arrive depending on where you live and where the item is at. We are based in Denver, Colorado and ship most items from here.
Q. How do I know my order has shipped?
A. Once your order ships, we email you with all relevant shipping details. This includes date shipped and tracking information where applicable.
Q. Does Performance Cycle of Colorado charge restock fees if I want to return my item?
A. There are no restock fees if items are unused in original packaging and within 60 days
Q. What items are not returnable?
A. Performance cycle of Colorado does not accept returns on electrical items, batteries, chemicals or items that show obvious signs of use.
Q. What if my new item doesn't fit? Can I exchange it for the right size?
A. Yes, unused items can be exchanges for another item.
Item(s) being exchanged must have all tags/instructions and original packaging.
Item(s) are in brand new condition.
Item(s) have not been used for anything other than fitment purposes.
Customer pays all shipping charges.
Q. I received my order, I'm within the above guidelines and would like to return/exchange an item. How do I do this?
A. Download, fill out and place Return Form (below) in a package and return your item to Performance Cycle for a return or exchange.
Q. Can I return or exchange my items at the store?
A. Yes you may. Just bring your item(s) and original invoice to our store at 7375 S Fulton St Centennial, Co 80112