Returns/Exchanges

Click here for a Return Form. Questions about returns or exchanges? See below.

If your order arrives and it is not right, we will fix it, we promise.

Doesn't fit or just not happy with it? You can return most* new, unused and unaltered item within 60 days of delivery of your item. We will issue a full refund to your original payment method.

*Helmets are not eligible for return BUT we do offer an exchange policy for another helmet (any size, color, model or brand) as long as the helmet has not been ridden in.  

• Helmets must be shipped back as they were received in their original condition with helmet bag, box and include all original paperwork and accessories (including the original face shield sticker still attached). 

Refund Policy

• Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

• Once your return is received and inspected, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

• You are responsible for all shipping costs associated with getting your order back to our Denver, Colorado warehouse.

Return Shipping Options

• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

• All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.

Exchanges

• Need to make an exchange? Fill out the Return form and let us know which item you'd like to receive in exchange.

• You are still responsible for return shipping costs on your original order back to us.

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.

• Orders can be modified or cancelled only while their status is labeled "Awaiting Fulfillment." Once an order has a status of "Awaiting Shipment," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

• Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.

• Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel

• Apparel items must be packed in their packaging and include all original tags.

• Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

• Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

• Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

• Any Tool or Chemical that has been opened or seal broken is non-returnable.

• Open box items for which the packaging has been destroyed are non-returnable.

• Tires that have been installed are non-returnable.

Defects

• Each manufacturer has its own warranty policy. Performance Cycle of Colorado will assist customers with their warranty; however we do not provide any direct warranty on any item sold.

Warranty Returns

• Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact us for further assistance.

• Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

• Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, etc). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

Step 1: Click here to download our Return Form

Step 2: Print the Return Form

Step 3: Fill out all the required information in order to streamline the return/exchange process. 

Step 4: Place filled out form in box and return items via UPS, USPS, Fedex (whichever is most affordable and easiest for you to access). You are responsible for shipping charges back to us. 

Step 5: Allow 1-2 business days to process your return or exchange your item once it has been delivered to us. If we have any questions or concerns, we will contact you with the information provided on the Return Form.

Please retain your return tracking information. Performance Cycle is not responsible for packages lost during return shipment. You will receive a confirmation email when your return is processed which will include the full details of refund credited.

Questions / Concerns

• If anything is unclear or if your have a special circumstance, give us a shout at 303-744-2011